FREE DELIVERY on all orders over £49.99
We're here to help. Whatever your question, our friendly team will get back to you as quickly as possible.
Many common questions — from delivery times to returns — are already answered in our FAQ section. You might find what you need straight away.
View FAQsThe best way to reach us is by email. We aim to respond to all enquiries within 24 hours.
support@matchtoy.comPrefer a form? Drop us a note below and we'll get back to you within 24 hours.
Order Tracking
Need an update on your order? Include your order number and we'll get right on it.
Returns & Exchanges
Something not quite right? Let us know and we'll walk you through the returns process.
Product Questions
Curious about a product before you buy? We're happy to help you find the perfect match.
Quiz Help
Need help with our recommendation quiz or want to retake it? Just drop us a line.
If you need to send a return, please post it to the address below. Always email us first to arrange your return before sending anything back.
MatchToy
PO BOX 228
Hitchin
Herts
SG4 0WW
Our registered business address is listed below. Please note this is not a returns address — see above for where to send returns.
MatchToy
Office 18439
182-184 High Street North
East Ham
London
E6 2JA
United Kingdom
We understand discretion is important to you. All emails from MatchToy will be sent discreetly — we will never include adult content or product names in email subject lines. Your privacy is our priority at every step.